Our Spa Policies & FAQ

Answers to your Frequent Questions…

• Cancellation Policy
• Group Bookings
• Cell Phones
• Prices and Services
• Check-in
• Age Restrictions
• Spa Etiquette
• Personal Belongings
• Gratuities
• Guest Questionnaire

We make every attempt to maximize your experience, so please take a moment to look over our policies, or call us at (561) 482-4006 for an answer to a specific question.

Cancellation Policies & Fees
We require a 24-hour cancellation notice or a 50% cancellation fee will be charged. No-shows will be charged full price. Scheduling an appointment is your acceptance of these policies. All services need a credit card to guarantee a reservation, so please have a Visa or MasterCard ready when booking. All clients must provide a credit card number at the time of booking, including those with gift cards. You will not be billed unless there is a cancellation or no-show.
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Group Bookings
For parties of four people booking two or more services each, or groups of five plus, please contact our group coordinator for group booking policies and availability. Exclusive use of the Spa is available; please inquire for fees and available dates.
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Cell Phones and Electronic Devices
Please respect the sanctuary we provide and turn your cell phone off upon arrival.
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Prices and services
Prices and services are subject to change without notice.
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Check-in
We recommend that you arrive at least 15 minutes prior to your first treatment. This will allows you to check in with the front desk. If you arrive late, we might not be able to extend your treatment time so the next guest will not be delayed, and you will be charged for the full value of the service. You might also be asked to prepay for any future appointments.
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Age Restrictions
Massage clients need to be 16 years old and facial clients may be as young as 12. All senior levels are welcome!
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Spa Etiquette
Please respect the privacy of Spa guests and their wish to experience personal renewal in complete tranquility. Let your therapist know of any concerns, special needs or questions prior to your treatment.
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Personal Belongings
The Spa does not provides lockers. We do regret that we cannot be responsible for lost or stolen items, so it might be best if you left your valuables at home to ensure their security – especially jewelry, as we will ask you to remove it before any spa service.
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Gratuities
Gratuities are always appreciated! Unfortunately, we are unable to accept them on credit cards, so it’s best to be prepared with cash or a check. Typically, when you receive a gift certificate, the gratuity is not included, so please inquire when scheduling the appointment. Gratuity envelopes are available at the front desk at the time of check out for your convenience.
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Guest Questionnaire
Upon arrival please take a moment to fill out our guest questionnaire. We ask you share any medical concerns or injury that you may have experienced in the past two years. As well as any chronic conditions. Disclosing any medical conditions or prescription medication you are using before your service begins is very important. Allergies, pregnancy, high blood pressure, etc. may be affected by certain services. Please do not hesitate to share comments that may better serve at any time.
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